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Before you call IT support, ensure you have checked these boxes:

If your organization has moved to "Sign In" (Single-User) licensing but the software is still trying to find a network license, it will trigger this error. Open the Autodesk Desktop Licensing Support Tool .

When all else fails, Autodesk support can analyze the lmgrd.log and client AdskLicensing.log (found in %ProgramData%\Autodesk\AdskLicensingService\ ). But with this guide, you have the tools to resolve 95% of occurrences yourself.

Launch your Autodesk application. It will display a "Let's Get Started" window, allowing you to re-input the correct, working network license server IP or hostname. 2. Reset the License Activation Type

Log in to your Autodesk Account and verify your assigned license type.

The most common cause is a mismatch between the license assigned to the user and the software configuration. Log in to the . Navigate to User Management > By User .

C:\Program Files (x86)\Common Files\Autodesk Shared\Network License Manager Right-click lmtools.exe Run as Administrator Start/Stop/Reread Stop Server Start Server Reread License File and wait for the confirmation at the bottom. Method 4: Check Permissions (ProductInformation.pit)

Alternatively, reset the activation by deleting the LoginState.xml file in %localappdata%\Autodesk\Web Services\ . 4. Clear Registry Keys Incorrect registry entries can block connection. Open the (regedit).

Incorrect license server information is stored in the Windows registry on the client computer. Step-by-Step Solutions 1. Verify License Server Status